Careers

IT Support Technician

INFuse Data Solutions offer a wide range of consulting services and are a Microsoft partner specialising in Data Analytics. At INFuse Data Solutions, our mission is to help businesses build a data-driven culture. We achieve this through years of collective experience delivering analytic platforms and learning what works - then turning this experience into innovative data analytics solutions using state-of-the-art technology.

Infuse’s success in enabling clients to be data-driven all depends on our people. That’s why we have a working culture that rewards high performance and nurtures talent, while providing employees with exciting opportunities and challenges to generate positive change for our clients.

Job Description

We are seeking an organised and self-motivated IT Support Technician with good communication skills and a willingness to learn. The role will involve a varied range of technical support related tasks to ensure the efficient operation of the businesses IT support desk. The day-to-day tasks would involve:

Resolve data refresh issues

Break fix and root cause analysis of analytic system issues

End user assistance with report building and general trouble shooting.

Pro-active support for our customer systems.

Any successful candidate would be encouraged and guided with formal and informal technical training to become an active part of the development team.

Technical Experience Required

Working knowledge of Microsoft SQL Server.

Proficient in MS Office & MS 365 products.

Good working knowledge of Microsoft Windows environment.

Familiar with the use of VPN, Citrix and other secure methods for remote connections.

Preferred

Have used and familiar with Business Intelligence reporting tools including Microsoft and IBM Cognos